ACE Group

Reporting A Complication

For colleagues to provide advice on your case they need comprehensive relevant information. Moderators will require professional and organised presentations of cases before allowing a forum post or being able to respond to an email enquiry.

Reporting A Complication

For colleagues to provide advice on your case they need comprehensive relevant information. Moderators will require professional and organised presentations of cases before allowing a forum post or being able to respond to an email enquiry.

Required information includes:

  • Confirmation of patient consent to post.
  • The date of the procedure.
  • The indications for the procedure.
  • The product used.
  • Volume/dose.
  • Skin preparation.
  • Sites of injection.
  • Brand of product used (Botulinum toxin, dermal filler, thread, etc).
  • If relevant; needle or cannula and gauge.
  • Any relevant medical or social history, any history of previous treatments.
  • The presenting symptoms of concern and timeline.
  • Your provisional diagnosis and rationale.
  • Any additional relevant information (review recent medical history and social activities).

If posting photographs or videos, please ensure adequate quality and the area of concern is appropriately captured.

  • Patient selfies in advance of your own face to face assessment are generally not reliable, wait until you have assessed face to face yourself.
  • Ensure good lighting.
  • Take full face, resting expression.
  • If helpful, oblique and profile.
  • If lumps in lips, then resting expression, smile and pucker.
  • If toxin, resting and animation, looking straight ahead.
  • If a video of CRT, include pre-treatment (without make-up) photograph. Just one demonstration, without pressing, then pressing for 5 seconds and release (repeating is not necessary and may be uncomfortable for the patient).

We would also appreciate a follow up post detailing how the complication was resolved.

The ACE Group welcome further discussion and feedback on this document.

Who we work with

Our Partners

The Aesthetic Complications Expert Group is not for profit and non-promotional, however, we are pleased to be working in conjunction with the following organisations and companies.